Online Customer Support Officer At Owens & Xley Consults

Owens & Xley Consults - Our client, a leading Fashion brand is currently recruiting suitably qualified candidates to fill the position below:

Online Customer Support Officer

Location: Lekki, Lagos

Job Description

• The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

• Manage customer engagement for all social media platform
• Receive online orders, process orders and ensure the items are delivered to the customers
• Communicates orders to the operations team for delivery
• Prepare daily sales report and submit to the Online Team Lead
• Ensures customer satisfaction at all times
• Resolve customers’ complaints
• Responds to customers enquiries via website or social media with approval from the Business Director
• Create and post content and videos on the social media platforms
• Manages and resolves client complaints
• Follow up on customers to get feedback post service delivery
• Other tasks as assigned

Educational Qualifications

• HND or B.Sc in any related discipline

Experience:

• 1-3 years’ experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Work Conditions

• May be required to work overtime
• Job Type: Full time
• Renumeration: N50,000 monthly.

Method of Application

Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the "Job title" as subject of the email.