IT Support Specialist At Technovision Communicationns LLC

We are looking for an IT Support Specialist to work very closely with us the IT Consultants to provide internal support for a client. Someone who will provide assistance and maintenance to all computer systems and hardware. Your work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis. Resolving prioritized on and off-site client user technical issues, either face-to-face, through online chat or over the phone to an agreed SLA, while managing new users' and evaluating new IT systems. While doing all of this advising on IT support best practices and updating the

TechnoVision leadership on progress weekly.

To be eligible for the role, you need to have at least 5 years of experience providing IT support to users and systems in a Windows environment including procedural documentation and relevant reporting, following and developing diagrams and written instructions to repair faults or set up systems, conducting electrical safety checks on computer equipment and supporting the roll-out of new applications.
This is a great opportunity to be trained up and progress your career whilst being exposed to the latest technologies within a leading Nigerian company.
 

Required Skills

Outstanding knowledge of computer hardware and systems:
o Being able to understand how hardware pieces work together; and understanding the basics of software programming and functions.
Excellent problem-solving and analytical skills:
o Having a logical and analytical approach to problem-solving;
o taking special care of small details; and
o Finding the right solutions by thinking creatively and outside the box.
Good communication skills:
o Having excellent listening and enquiring skills to be able to understand issues when explained by someone without technical knowledge;
o having excellent manners when speaking with clients in person or over the phone; and
o being able to explain issues to coworkers, staff members, or clients in a clear and concise manner, using non-technical language.
Great teamwork skills:
o Being able to help coworkers when needed; and
o working in tandem with coworkers on big projects.
Good memory to remember hardware and systems specifications and procedures.
Excellent time management skills and ability to work under pressure:
o Being able to work in stressful environments;
o assessing issues in a timely manner; and
o Meeting deadlines.
Outstanding customer service skills.

Essential experience:

• * Windows Server 2008 - 2012
• * Active Directory (Domain Policy)
• * Cisco Networking (Routers & Switches)
• * Wi-fi Networking (Frequency & Modulations)
• * LAN/WAN Structured Cabling, Backups, Antivirus, Windows Operating Systems

Qualifications:
* CCNA, CCNP, MCSP. MSCE, A+, N+ training or certificate added advantage
If you qualify and are interested in the opportunity to join an exciting and growing organisation that will progress your career, then why not apply for this role. To do so please contact Mayowa Alamu, mayowa.alamu@tvcng.com with Reference: TVC IT Specialist 2019